LEGAL NOTE

The Website https://www.moustakishoes.gr/ includes the online store, which is the online presence of the company under the name “MOUSTAKI KYRIAKI” (hereinafter “the Company”) with Tax Identification Number 138332494 . The registered office of the Company is located at Naxos Chora, on Papavassiliou Street and Ms. Moustaki Kyriaki is in charge of communication (tel. 22850 25798). The Company makes every effort every day for the most essential service of its customers. The creation of this e-shop marks the beginning of a form of advanced communication of the Company with its customers. The online store that is created is addressed to all internet users who wish to be immediately informed about the services and products offered by our Company as a reseller of those suppliers with which it cooperates, in combination with the possibility of making purchases through the online store. , following an online order, always subject to the adequacy of the Company’s stocks.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Company’s online store. Make sure that you agree with the following terms and conditions because your transaction with us through the above website https://www.moustakishoes.gr/ is governed by the following terms and your transaction with us implies acceptance of these terms. These terms are fully compatible with applicable European (Directive 2011/83 / EU) and Greek law (Law 2251/1994). In case of your disagreement or reservation about part or all of these terms you can send your relevant email to sales@moustakishoes.gr before your navigation or transaction, otherwise you accept all terms is unreserved.

1. TERMS

The Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store. The Company undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store, but also the visitors / users are responsible to periodically check if there have been modifications to these terms of use. The changed or modified terms of use take effect at the time of their publication on the specific Website. Any modification or change is not valid and does not affect orders already placed for execution. The contracts of the online store are made in the Greek language, which you declare that you understand (writing and reading). The use of the online store by minors or by persons deprived of legal capacity is prohibited.

By entering you declare that you are an adult and have legal capacity, and you commit that you will not allow the use of your data and your passwords by minors or persons who have no legal capacity. If your data and passwords are used in this way, you are responsible. For this reason, please follow the basic rules of online transaction security.

2. INFORMATION & PRODUCTS PROVIDED

The Company is committed to the completeness and validity of the information provided on its website https://www.moustakishoes.gr/ , both regarding the existence of the essential characteristics that are described on a case-by-case basis for each product that it has, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any shutdown of the website due to force majeure.

3. LIMITATION OF LIABILITY

The presentation for sale of products and services on the website https://www.moustakishoes.gr/ has the character of an invitation to users to submit a contract proposal and such a presentation is in no way a commitment of the company for the availability and adequacy of the products and services displayed (articles 127 et seq. ΑΚ). Therefore, the Company can not guarantee the availability of the displayed products at the time of your order, due to the parallel operation and the physical store of the company. However, it is committed to informing consumers in a timely manner about their unavailability. The Company is responsible only for gross negligence and deceit, in case of delay in the delivery of ordered products and for information provided by it through its website.

The Company’s online store is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of of the website. Also, the Company does not bear any responsibility for acts or omissions of third parties and especially unfair interventions of third parties in products and / or services and / or information, available through its online store. Where this website contains references to third party websites, the website https://www.moustakishoes.gr/ is not responsible for the content of these pages, as well as for any damage or injury that may arise from their use, as the visitor has access to them exclusively at his own choice and responsibility.

4. USER OBLIGATIONS

The users of the website of the online store https://www.moustakishoes.gr/ / accept and commit that they will not use the online store of the Company for sending, publishing, and in general in any way transmission of illegal, harmful, threatening, racist, offensive , content that is offensive, defamatory, defamatory, vulgar, obscene, libelous or harmful to minors. The above content may not be retransmitted in accordance with the law and the provisions in force. In addition, the visit of the website https://www.moustakishoes.gr/ and the realization of transactions through it must be done for personal and private use and exclusively for legal purposes and in a way that does not restrict or prevent its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions, which may cause damage or malfunction or affect or endanger the provision of services of the website https://www.moustakishoes.gr/ .

Users are not entitled to disclose inside information and confidential information obtained or disclosed as part of a transaction or covered by confidentiality agreements, or information that infringes any patent, trademark or secret, copyright or other proprietary rights. Finally, users may not intrude on and install software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or block any computer software or hardware, intentionally or unintentionally, because any such action violates the applicable Greek and Community legislation and its provisions. Furthermore, users, visiting the Company’s website, are not allowed to harass third parties in any way and content, or use the website to collect or store users’ personal data.

5. INTELLECTUAL PROPERTY RIGHTS

The website https://www.moustakishoes.gr/ is the official online store of the company MOUSTAKI KYRIAKI. All content of the website, posted by the Company, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions on intellectual and industrial property.

Therefore, none of these elements of our website may be sold, copied, reproduced, modified, transmitted, republished and / or distributed, in whole or in part, in any way or by any means, unless the Company consents in writing the following.

It is forbidden to mislead the public in any way about the real owner of the content of this website.

Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content, in any way or means for commercial or other purposes, is permitted only with the prior written permission of the Company or any other copyright holder. Exceptionally, a single copy or portion of selected content (from the digital content of the Website) may be stored individually on a personal computer solely for personal, non-public or commercial use and always without deleting data. which demonstrate its origin from this website https://www.moustakishoes.gr/

The names, marks, images, logos and insignia, which represent https://www.moustakishoes.gr/ or third parties and their products or services, are exclusive marks of https://www.moustakishoes.gr/ or third parties, protected by the relevant trademark and commercial and industrial property laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use. Therefore, the Company does not bear any responsibilities arising from the unauthorized use in any way by third parties of the above marks and distinctive features of third parties.

6. PROTECTION OF PERSONAL DATA

The Company, as the controller of the data contained in this website, informs its visitors that the processing of the provided personal data (hereinafter “data”) is done in writing, by electronic or telecommunication means, in order to provide them with the requested service. In order to process your transactions in our online store, but also to be able to contact you directly, it is possible that you will be asked for some personal information, such as name, email address, etc. If you wish to purchase products from our online store by credit card, you will be asked for information such as holder name, card number, expiration date and CVV number, which are not processed or stored by the Company, but are sent directly to the cooperating Bank, through the secure environment of the Bank.

The personal data of the users, which are sent electronically to our website, remain confidential and are not transmitted or disclosed to third parties. They may be disclosed to the employees used by the site’s data controller and to whom it has outsourced its services, as well as to data officers and administrators to whom the processing controller has provided an up-to-date list of the site’s data. The users of the website are not obliged to provide their personal data. However, if they do not do so, the requested service may be blocked.

At any time, the users of the website reserve the right to check their personal data and to correct, renew, or delete them, as well as to exercise the rights provided to them by the provisions of Law 2472/1997. By strictly following the principles of personal data protection provided by the relevant laws and international conventions, the website https://www.moustakishoes.gr/ is not going to make any unfair and without your prior approval use of your personal data.

The information kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon the lawful request of these authorities and in accordance with the relevant legal provisions in force at the time. Finally, according to the legislation on telecommunications privacy, you have the rights of information and objection, which are provided by articles 11 to 13 of the law. 2472/1997.

COOKIES

Like most websites, https://www.moustakishoes.gr/ uses alphanumeric identification files, the so-called cookies. Cockies are essential files in order to facilitate specific functions of our online store, as they ensure its smooth and seamless operation. Cookies are small, harmless text files that are sent and temporarily stored on the user’s computer, enabling web pages such as https://www.moustakishoes.gr/ , to communicate with the user by recognizing him after frequent use and facilitating his access to it and his transactions. This is achieved by collecting data, which also optimizes the content of our website.

7. SECURITY

The Company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The Website https://www.moustakishoes.gr/ uses the Standard SSL encryption protocol with 256-bit encryption.

An SSL (Secure Sockets Layer) certificate validates the authenticity of the website and encrypts the information that online visitors send and receive from it. Every time a user provides confidential information (passwords, credit card numbers, etc.), a secure connection is established with the user’s browser ensuring that no third party will have access to it.

Using an SSL certificate protects the personal data of visitors-clients and secures online transactions with them. This creates a reliable space where customers feel safe.

During the data exchange process through the secure connection provided by SSL, the transferred information is encrypted. The encryption engine converts the information into a format that can only be identified with the appropriate decryption key. Thus, no third party, without the required authorization, can read or intercept the transmitted data.

– A padlock appears in the browser’s address bar indicating that the location is secure. – The URL of a secure location starts with https instead of http. The letter s indicates security.

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

8. PURCHASE OF PRODUCTS

The Company makes every effort to provide high quality services and products. However, cases of errors in prices and secondary product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its usual market value, before proceeding with its order, contact the Company at the call center 22850 25978 or by e-mail of the website, ie sales@moustakishoes.gr or via the icon for live chat.

The Website https://www.moustakishoes.gr/ is the online store of the company “MOUSTAKI KYRIAKI” that trades jewelry and cooperates with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of materials and in fact at the best possible prices. Therefore, although we take every possible measure for the availability of our products as it appears on the website https://www.moustakishoes.gr/ , there is a case that a product that is displayed in it is not finally available or is not available within the delivery time mentioned, for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:

a) SEND REQUEST FOR ORDER – You can navigate our online store, freely choose the products of your choice and place them in your shopping cart. Then, following the “steps” that are indicated to you each time, you should proceed with the sending of your request for an order to our Company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you can register as a user of https://www.moustakishoes.gr/ by filling in all your personal information requested in the respective registration form. You can place an order without registering as a user of https://www.moustakishoes.gr/ but complete it as a simple visitor, according to the “steps” indicated to you. All data sent to our Company fall under the strict policy of protection of your personal data maintained by our Company and are collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request for order to our Company, you must first have accepted these terms of use, which govern the transactions between us in their entirety as mentioned in article 1 above. You are also responsible for the correctness and legality of your above information which our Company knows only upon your statement.

Upon sending the request for your order, an automated message appears containing the details of the order request that our Company will receive, which is also sent to the e-mail address you have stated to us. All your requests are received by us subject to the availability check of the products included in your order request (which check takes place after the start of the processing stage following your request). At the stage of receiving your request and the automatic viewing of the content of your order request, the processing of your request by our company has not started yet.

b) PROCESSING REQUEST FOR ORDER – If your order request is sent from 9.00 to 21:00 on a business day and time (Monday to Friday) then you will receive an immediate message to the email address you have told us, that your request is being processed by our Company. Otherwise you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked.

i) In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address and / or the phone number you have stated that will confirm your order and include all the details her. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

Our company will contact you either by email at the e-mail address and / or by the phone number you have stated to us in order to contact you for any modification, correction or cancellation of your order. If it is not possible to contact you within 2 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, any new order (modified or not) will be sent to you again with a new e-mail and / or on the phone you have told us and this message will be the confirmation of your order based on which you will execute the your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

ii) In case it is not available any of the items you placed in the order and / or that a product will be available after the delivery time listed in our online store, then our Company will contact you either by email at the e-mail address and / or phone number that you have stated to us in order to contact you for any modification, correction or cancellation of your order. If it is not possible to contact you within 2 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, any new order (modified or not) will be sent to you again with a new e-mail and / or on the phone you have told us and this message will be the confirmation of your order based on which you will execute the your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

c) Our Company can contact you via e-mail and / or phone message which you have stated to us during your registration and / or through our website via live chat throughout the live up to the delivery of your order to you for any issue concerning the receipt, processing, execution and / or transfer of your order and / or payment and / or return of products or for anything else. The parties agree that such communication [via e-mail and / or message on the telephone number you have stated to us / and by any appropriate means (live chat)] also covers the legal requirements for your written information, notification, confirmation of your order, where and when required by law. In case you wish to express your objections, or to provide you with clarifications about the content of a message you have received above, or for any other reason you can contact us either by sending an e-mail and / or calling us directly at call center 22850 25978.

d) TELEPHONE ORDERS Your telephone orders are executed exclusively through our call center at 22850 25978. The terms and conditions that we set in the online market of the product also apply to telephone orders. We inform you that for reasons of securing the transaction and its agreements, your phone call will be recorded.

9. PRODUCT PRICES

All prices presented on our website include 24% VAT and all legal taxes. These prices refer to the quantities that are available in our warehouse, while https://www.moustakishoes.gr/ reserves the right to adjust the prices. For credit card installment transactions, the monthly installment amount is the product price divided by the number of installments you have chosen, with no additional interest.

10. PRODUCT RETURN POLICY

1) WITHDRAWAL

We promise that the product you will receive will be exactly as presented on our website, with the exact described characteristics of its Supplier. However, if you wish to withdraw from the contract, you have the same right within 14 calendar days from the receipt of your order, after first contacting us via email at sales@moustakishoes.gr. A necessary condition for exercising the right of withdrawal within the 14 calendar days is that the product has not suffered any damage and the special card of the product and its packaging have not been removed / tampered with and no special order has been placed. The product must be returned with all contents / accompanying items in the shipping envelope or anything else included in the original shipment of the product. If the product came with a gift, it should be returned with it. Finally, it should be returned only by the transport company we work with and from which you receive your order and you will be charged with the direct cost of returning the products. We draw your attention so that the packaging of the shipment is safe so as not to cause any damage during the transport of the product, because the Company does not bear any responsibility in case of loss or destruction. Products that are returned and do not meet the above terms and conditions of return of products will not be accepted. Also, the consumer is responsible for any reduction of the value of the goods only as a result of the management of the goods other than the one that is necessary for the determination of the nature, the characteristics and the function of the goods (article 3i § 2 of JM Z1-891 / 13 -06-2013). After the product is returned and we confirm the fulfillment of the above conditions, we will refund your money within 14 days. It is understood that the Company does not bear any responsibility for any damage and wear of the products after their use and in no case is obliged to replace.

Also, you are not entitled to withdraw in the cases of ordering products in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law. Indicatively, you are not entitled to withdraw in the following cases: b) the supply of goods or services the price of which depends on money market fluctuations which the supplier cannot control and which may occur within the withdrawal period, c) the supply of goods manufactured to the consumer’s specifications or clearly personalized; which, after delivery, due to their nature, are inextricably mixed with other elements (f) contracts in which the consumer has specifically requested a visit from the supplier to carry out emergency repairs or maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.

2) RETURN POLICY AND / OR REPLACEMENT OF DEFECTIVE PRODUCTS

a) Our Company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. Our Company also knows that among its products are fragile and / or sensitive items and for this reason it takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packaging that fully protect them from damage during transport and / or storage.

b) In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us at e-mail sales@moustakishoes.gr and / or by phone at the call center 22850 25978.

c) In case the product you received is proven to be defective from its manufacture, then you can request its replacement with the same or another product of your choice or the interest-free refund of the money paid if the product provided is not available. you wish to replace, provided that you send the relevant email and the product no later than 14 days after receipt.

11. CANCELLATION OF ORDER

It is possible to cancel your order in the following cases:

a) Before sending the product : Cancellation is possible by sending an e-mail to sales@moustakishoes.gr or by calling the call center 22850 25978.

b) Upon receipt of the product : You can exercise your right to withdraw within 14 calendar days as above, in accordance with clause 10.1.

12. METHODS OF PAYMENT

Payment upon receipt of the order at your place (cash on delivery):

If you have chosen cash on delivery then you will have to pay the price of 4 € (and any agreed costs eg transfer) upon receipt of the product from the carrier of our choice. In case the total value of the order exceeds € 499.00 there is no possibility of sending cash on delivery. There is also the possibility to request a deposit in advance of the value of the order in case deemed necessary by the customer service department.

Credit Card Payment :

The Company’s online store accepts all Visa, Mastercard, Maestro, American Express, Diners, Discover credit cards. There is also the possibility of repaying transactions through the MASTERPASS electronic wallet. Once you have chosen the credit card as a payment method, the process will be carried out and completed through our trusted partner – a banking institution that provides all the security guarantees of electronic transactions. Credit card clearing is done with the redirect method which ensures you the maximum possible security of transactions.

Bank account deposit:

If you have chosen to deposit in a bank account as a payment method, then you will have to discount your order (and any agreed shipping costs, for example) in order to begin the process of processing your order request and committing the products included in one of us, in one of our Company accounts that appear in the order form and in the e-mail that you will receive as soon as your order is processed, stating your order code as a reason.

In remittance payments, the order is sent only if the transfer is made at the sender’s expense (OUR, not SHA) and if the reason for the transfer is the number of the order to which it relates, so that identification can be done. All payment transfers must be made in the pricing currency of our store (EUR).

You should then send us a copy of this deposit via email to sales@moustakishoes.gr. After receiving a valid copy of the total amount, the order processing and confirmation process is followed and we will contact you by any suitable means (eg e-mail, telephone, fax, text message to any mobile number provided) according to your personal information that you have stated to us. In case of non-receipt of a copy within 2 working days or non-receipt of a valid copy of the deposit of the entire amount, your order will be canceled free of charge and the contract of sale will be considered as never drawn up. You will be sent a message to cancel your order request as above. In case of cancellation or modification of your order until the shipment of the product (s), an interest-free refund procedure will be followed, after contacting you with one of the above mentioned contact methods in order to give us the bank account number to which you wish the deposit to be made.

It is noted that for all the above methods of payment and collection at your place, the Company is not responsible for any reason (eg product damage when opening the package, etc.) if the product is received by another person, from the one who placed the order.

13. PRODUCTS DELIVERY

a) With the confirmation of your order you will be informed by email to the e-mail address and / or by any other appropriate means that you have stated to us about the delivery time of your products depending on the region you have chosen to have the products sent to you.

b) In any case, your order will be sent to you by our Company by a cooperating carrier of our choice during working hours and days (Monday – Friday, 09: 00-19: 00). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

1. In the city a working day.

2. Within one to two working days within the region.

3. Land destinations one to two working days.

4. Island destinations one to three working days.

5. Inaccessible areas one to five working days.

The above delivery times are indicative and our Company does not bear any responsibility for possible delays that may occur from the courier company.

At this stage, orders can not be executed outside the Greek Territory.

For orders outside Greece you will receive an email for their settlement.

Although we have taken every possible care to inform you regarding the lack of availability of a product, nevertheless there is a possibility of an unexpected lack or unavailability of the product (even after the confirmation of your order). In this case, our Company will again make every effort to contact you based on the contact methods listed above in order to inform you and consult with you about the new delivery or delivery of another product or the cancellation of the order free of charge. for both parties and the interest-free refund of any money that may have been paid within a reasonable time.

14. OTHER TERMS

a) Jurisdiction – Applicable Law : For any dispute that may arise regarding the operation and use of our website, if it is not possible to reach a consensual settlement, the Courts of the city of Nafplio are competent. For any dispute regarding the interpretation and application of these terms and conditions as well as for any other issue regarding the use of our website, Greek Law is applicable.

b) Invalidity of term : If one of the above terms is or becomes invalid, the remaining terms of this Agreement will not be affected.

c) Interpretive term : At any point herein the return of money and / or its credit to the account of this customer is always meant as interest-free.

d) Delay in exercising a right : Any delay in the exercise by the parties (company and consumer) of part or all of the rights deriving from these terms does not result in a weakening or waiver of that right which may be exercised at any later stage and at any later stage. reasonable judgment of the beneficiary.